Frequently asked questions
ARE THERE ESSENCES PURELY FOR MEN AND FOR WOMEN?
Raptus fragrances are extremely versatile, they adapt perfectly to every personality. Although they can be used both by him and by her di lei, there are some numbers that are more appropriate for men and others for women.
Raptus I – For men
Raptus II – Unisex
Raptus III – For women / Unisex
Raptus IV – For women
Raptus V – For men
Raptus VI – For women
Raptus VII – For men Unisex
WHAT ARE THE WAYS TO PURCHASE FROM THE ONLINE STORE?
You can make your purchase directly from the site www.raptusparfum.it by selecting the products of interest by adding them to your virtual cart: After indicating the shipping information, make the payment to finalise the purchase process.
WHAT ARE THE PAYMENT METHODS?
You can pay using Paypal or your credit card or you can make a bank transfer.
WHAT ARE THE DELIVERY TIMES?
Orders are processed within XXX working day, after notification by email, by SDA Courier. The arrival is expected within X-X working days. If you choose to use the bank transfer as a payment method, you will wait for the payment crediting verification times before proceeding with the order.
WHAT ARE THE DELIVERY COSTS?
Shipping costs are XX euros with SDA express courier. For delivery to islands and disadvantaged areas, a supplement may be applied based on the delivery destination.
WHO CAN I CONTACT FOR PROBLEMS WITH SHIPPING OR TO KNOW THE STATUS OF MY ORDER?
For information on orders, shipment status, tracking number and payments:
Tel: +39 081 7583762 +39 0817570274 – (09.00 – 1.00 PM).
CAN I REPLACE A PRODUCT PURCHASED ONLINE?
If the product has not been opened, used, sprayed and if the package is perfectly intact, the product can be replaced. In this case the shipping costs are charged to the customer.
HOW CAN I RECOVER OR CHANGE MY ACCOUNT PASSWORD?
To reset your account password go to:
enter the email that you used for placing your order and a new password will be sent to you immediately.
You can change it in the profile settings by the main menu —> My account —> Account details —> Change Password.
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